Featured Staff

Letty A.

Case Manager
AseraCare Home Health

Letty has spent the past two years with AseraCare Home Health serving as a case manager in Florida. In this role, her responsibilities are broad. On any given day, she may perform skilled nursing assessments and handle admissions or carry out discharge assessments and counsel patients for mental health concerns. She assists in educating new employees, and occasionally, Letty also teaches in-services to community physicians.

One of Letty's best qualities is her sparkling personality, which she is able to use to the benefit of her patients. "I was caught in a situation where there was a major, unexpected family conflict," she explains. "I acted as the mediator with positive outcomes. The family resolved a long-term conflict regarding the care of my elderly patient." Her skills in problem solving and her training as a counselor allowed her to resolve the situation with the whole family feeling comfortable.

Letty is driven by her passion to care for others. "The challenges of caring for patients with Alzheimer's and their caregivers are very rewarding to me," she says. "I enjoy seeing my patients smile when they see me. It confirms that you are needed to help stabilize them - medically, physically, emotionally and spiritually."

Providing excellent service to her patients is Letty’s number one priority. "Patience, active listening and being non-judgmental are important. You will be surprised what you learn later," she explains. "Senior citizens are loaded with experience and intelligence; they are a library full of life experiences."